Set priority and assign tickets to concern department/ or staff.

Choose and add internal notes to tickets for staff . Staff can leave internal notes on tickets to help keep track of progress.

Tickets can be created, updated and resolve via email, online forms or phone.

Built-in access control system that lets administrators grant user, group, and role-based rights to users.

Auto generated reply through emails will be sent as a new ticket generate or message to ticket generator. This will inform then the status of the request.

No user account or registration required for users (ticket ID/email used for login).

When any ticket is originated through email, a ticket creator or relevant person will be notified though SMS alters, Integration with HTTP API.

All support requests and responses are archived.

You can integrate with your existing 'subscriber management system' or with CRM system to enable the helpdesk/support staff to view customer's information on the fly to reduce latency of two systems.

Staff and clients will receive up to date auto-generates email alerts.

You can have escalation flow in tickets in order to achieve maximum customer satisfaction. In this, the ticket will automatically be escalated to higher authorities in case of non achievement of SLA (delay in resolution).

You can control access level of your staff based on groups and departments.

You can integrate together all the service ( SMS Inbox, SMS Alert, Subscriber Management/CRM)

Track daily & monthly graphical management reports and Improve managerial activity,  corporate & operations level strategy and actions.

Ticketing system seamlessly integrates inquiries through email into a simple easy-to-use multi-user web interface.

Assign a problem report, which are used to  take preventive strategy and improving service levels.