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Ticketing System Implementation

 A Ticketing System is a system that helps us keep track of customer and other issues and delegate the resolutions to a particular team or individual and thus manage support services more efficiently, treating each and every incoming request as a unique and traceable ticket.
System Architecture
Openzki Ticketing System Implementation Services:
 
  • Our professional team is expert in different business domains, we understand your business process and can easily align the ticketing system with business objective.
  • With our proficient work methodology, we make sure that each phase of Ticketing System Implementation service is In-line with  a proper on time delivery.
  • In a multiple department like (HR-Admin, IT, Marketing & Sales, Strategic etc.) company, we Implement Ticketing System in such a way that you can assign each complaint a unique ticket which you can assign it to the right person and check the issue’s status easily.
  • Our experts understand your business objectives and the challenges faced by your industry. As a result we offer appropriate consulting service which results in benefiting your organization.
  • We also Integrate customized module as per client specific busniess need
  • Our objective is to understand and support your business which ensure you the hierarchy wise reporting of issues, request or complaint.
  • Our offered services include: Implementation, Technical Support, User Training, Consulting and Hosting
  • We offer hosting services of ticketing system backed by our own infrastructure of hosting
  • All our support services are deliveries through the following means: (E-mail | Chat  |Telephone | Remote login | Physical |Dedicated manpower).
We do Custom Development of Ticketing System as per Client Specific Business Needs :
 
  • We Integrate ticketing system with other systems like (CRM, ERP, SAP, Employee management, Subscriber management etc.)
  • Ticketing System Integration with SMS Alerts System
  • Email Server Integration
  • SMS Short and Long Code Integration
  • Escalation flow of tickets 
  • Multiple Service Integration ( SMS Inbox, SMS Alert, Subscriber Management/CRM)
  • Auto-generates Alerts and Notifications
  • Internal notes and Customizable Ticketing System browser layout
  • Ticketing System integration with Subscriber Management/CRM System
  • We have established ourselves and proven our efficiency to offer Ticketing System Implementation services. We also provide migration services for companies gearing up for migration to open source technology.
To Know More About  Features of Ticketing System Click Here

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